Avast Business Premium Remote Control

Remote access to Devices, files and applications, efficient IT support

Avast Business Premium Remote Control allows you to quickly and securely connect remotely to any user’s Device, from anywhere, at any time, to access files and applications and troubleshoot problems. This increases IT support efficiency, reduces costs and enables fast and reliable remote support for maximum user satisfaction. It is integrated into the Business Hub platform and uses the same Avast agent, so there is no need to install new software.

Optimize customer satisfaction Increase user satisfaction with fast and reliable remote support.	Cost savings Reduce the cost of time, effort and resources by using remote access.
Unified management Enabled by integrating with the Business Hub platform and using the same Avast agent, no need for additional software installations.	Increase IT support efficiency Your users’ requests for IT support can be handled faster and more effectively by using remote access.

 

 Choose a subscription that suits your organization’s needs

	Premium Remote Control	Premium Remote Control Unlimited
Number of sessions per month	Unlimited	Unlimited
Session duration in minutes	Unlimited	Unlimited
Number of concurrent sessions	One session at a time	Unlimited
Number of admins	Unlimited	Unlimited

 

How Avast Business Premium Remote Control works Connect Use the Business Hub to quickly connect to Windows and Mac devices from anywhere with an Internet connection. Troubleshooting Use various tools and a viewer to help users quickly and effectively resolve issues in real time. Audit Monitor connections by viewing audit information, such as which administrator connected to which Device, how long the session lasted, and what notes were taken during the session.

Functions

Remote administration
Establish a remote connection to Windows and Mac OS X computers to install new software, fix problems, switch users and more.

File transfer
Send log files and transfer software updates to fix errors quickly and efficiently.

Chat
Use our chat feature to stay in touch with your customers while you solve their problems.

Session Recording
Record sessions to review later or use for training purposes.

System Information
Get important information about the hardware and software of the remote system, such as CPU, IP address, memory and software.E.g. CPU, IP address, memory and data drives.

Robust security
Your remote connections remain protected by end-to-end encryption.

Reports
Get session and audit log reports to find out which administrator connected to which Device, when and for how long.

Keyboard customization
Customize the keyboard layout to match that of the host or vice versa.

Restart and resume
Restart or resume the viewer connection with the Device.

Pause session
Pause an active connection with a Device and resume it later.

Multiple monitors
Switch between different monitors of a device.

Session notes
Add notes during and after the session.

Information
Get important information about connected Devices such as CPU, IP addresses, memory and data drives.

Area selection
Display only a specific part of a device’s desktop.

Screen sharing
Share your screen so that the user can see the administrator’s screen.

Whiteboard
Draw on the screen of the connected Devices to add shapes and labels.

Blank screen
Hide the screen of the connected device so that the end user cannot see anything.

Screenshots
Take screenshots of the screen of the connected device.

Copy/paste to a remote computer.
Copy content from your Device and paste it to the end device.

Files
Transfer files between two devices and pause the transfer if needed to resume later.

Video and voice chat
Stay in touch with the user while troubleshooting their issues.

Quality
Change the quality and resolution of the viewer.

Tools
Use quick commands such as CTRL+ENTF.