At GetAVDeals, we are committed to ensuring customer satisfaction with all products and services purchased through our website. If you are not fully satisfied with your purchase, we are here to assist you.
1. Eligibility for Refunds
You may request a refund under the following conditions:
- The product you purchased is defective or not working as intended.
- You experience technical issues that our support team is unable to resolve.
- The product was incorrectly described or does not match the specifications listed on our website.
Note: Refunds are not available for:
- Change of mind after the product has been successfully delivered.
- Incorrect purchases, such as buying the wrong product due to user error.
- Digital downloads that have already been accessed or activated.
2. Refund Timeframe
Refund requests must be submitted within 30 days of purchase. After 30 days, refunds may only be granted in exceptional circumstances or where required by law.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Send an email to info@getavdeals.com with your order number, a detailed description of the issue, and the reason for the refund request.
- Evaluation: Our customer service team will review your request and may ask for additional information to better understand the issue.
- Approval: If your refund request is approved, we will process the refund via your original payment method.
4. Refund Process
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, refunds may take additional time to reflect in your account.
5. Partial Refunds
Partial refunds may be granted in the following cases:
- A product is returned in a condition significantly different from how it was sold.
- A refund request is made after the eligible refund period, but within a reasonable timeframe.
6. Exchange Policy
If you wish to exchange a product (for example, due to an incorrect order or technical issues), please contact us at info@getavdeals.com. We will assist you in exchanging the product for a suitable alternative, subject to availability.
7. Non-Refundable Products
The following products and services are non-refundable:
- Digital products that have been accessed or activated.
- Subscription services after the trial period has ended or the subscription has been fully activated.
- Promotional items or discounted products sold as part of a final sale.
8. Technical Support
Before requesting a refund, we recommend reaching out to our technical support team at info@getavdeals.com. Many issues can be resolved through troubleshooting, and we are dedicated to ensuring you get the most out of your purchase.
9. Changes to This Policy
We reserve the right to modify this Refunds Policy at any time. Any updates or changes will be posted on this page. We encourage you to review the policy periodically. Continued use of our services after modifications indicates your acceptance of the updated policy.
10. Contact Us
For questions or concerns about our Refunds Policy, please contact us at info@getavdeals.com. We are here to help!